Dear client: when booking a property online, please make sure you select the exact date, month, and year. It is extremely important you select the correct property. Please make sure to coordinate your flight arrangements with your booking as once your payment is received you will hold a very brief time frame to change your reservation dates without penalty. See: Time frame for reservation date modifications.
If you have booked a unit and noticed you've made a mistake please e-mail us immediately to assist you, at: firstname.lastname@example.org or feel free to call: our toll-free number: (604) 288-7874.
Initial payment: Initial payment will be fifty percent of the total reservation cost, which must be paid on the booking date or within a maximum time frame of 3 labor days. If this is not received by then, our system will cancel the booking immediately and you will have no right to claim. You may request to re-book that same unit, but you will be conditioned to pay at the moment.
Balance payment: Will be due 30 days before the arrival date. If your payment is not received by then, your reservation might be cancelled. If you have a situation that might interfere with you concluding your payment or need a time extension, please let us know at: email@example.com
** Any new reservation that is made within 60 days from arrival date or less shall be paid in full 100% on the day of booking, or a maximum of 5 days after.
Damage deposit: Security deposits for any possible accidental damages that occur during your stay to the unit, and/or any of its premises, is mandatorily required to be paid in cash at your arrival. Please notice this charge on your booking confirmation, which is refundable at your departure after a revision of the unit and its contents. This deposit will be returned in cash at the end of your rental period, as long as no damages are reported by our concierge; who also examines the unit previous to your arrival. If you notice any damages to the unit please report it to our concierge as soon as possible to prevent you from being held responsible.
** The Lessee releases the owner and Albago Estates from any liability in case of accidents, theft or any other inconvenience during the stay of the guest on the property.
Bank & commission fees: (***)
If you need to modify your reservation dates it is necessary that you contact our rental agent at: firstname.lastname@example.org, they will update your booking if possible; if the dates you're asking for are available, they will be confirmed to you with a new confirmation letter.
If you need to reduce the number of nights, you also need to contact one of our rental agents. One or two night reductions are permitted within seven days after your booking without a penalty.
If you need to reduce more than two nights, please contact our reservations department for assistance.
Any reduction made after the seven-day period will be penalized with twenty percent of the cost per night if still withing the secondary time period to modify your reservation, which is forty-five days after the initial booking date.
After this period no reductions will be accepted, and it will be handled as a cancellation.
Cancelation time frames will be applied.
All rates are in American Dollars. The price that appears in your confirmation form will represent your rate. The rate that appears on your confirmation form will represent your definite price (Bank fees are not included.). There will be no discounts, compensations, or special considerations of any type.
Rates can change at any given moment without previous notifications, but once you receive you confirmation your rate will be unmodified.
Any unit that has a discount will be advertised with it and will only be applicable for the dates promoted.
Important: Any error detected will be modified to reflect the accurate information and you will receive an updated confirmation with the correct pricing and underlining the corrected information. The error can be on availability, rates or other. In either scenario, the rental agent is entitled you inform you where the mistake was made, options and procedures to follow.
Please note: when an individual unit has its own booking policy, and these are more restrictive than ours, the property's personal policy will replace ours. Same applies for damage deposit policies.
The information is included in your reservation confirmation, under property policies.
Since beachfront destinations are always, or most of the time, booked 1 year or even 2 in advance; we highly recommend you purchase vacation insurance, all reservation cancelation requests must be manifested in written form to: email@example.com
In case the tenant would like to cancel the present reservation, he will lose 100% of the amount delivered as a deposit, not accepting claims.
75 days before: If the lessee is canceled before 75 days prior to the arrival the owner and the management team will do everything possible to rent the property during the dates reserved by the tenant, in which case they will be reimburse 100% of the deposit minus the 20% charge for a penalty, if the Owner or the management team could not rent the property on the exact dates reserved by the tenant. The payment received as a deposit will not be refundable.
Less than 75 days: In case the tenant wishes to cancel his reservation within the period of less than 75 days before his arrival, the owner will not be responsible for reimbursing the money received.
* Reservation may be transferred to a family member or friend, as long as you take care of this transaction, by sending us their full information and not exceeding maximum occupancy. Must always notify the reservations department so a new Reservation Confirmation is processed otherwise will not be valid.
*In the event you are not able to transfer this reservation, we offer you our help to find another client for the same time period, if this happens 50% of the monies received from you will be refunded only, until the new reservation has paid their initial deposit.
*You may not by any circumstances, partially or sublease the property.
What happens when my flight is canceled or postponed due to climate conditions? Over the years we have had many scenarios, where climate conditions (snowstorm, hurricanes, or other situations) cause airlines to postpone flight departures. If this were to occur, you will maintain your reservation with us, however, the arrival date stated in your contract will not have the right to extend or modify stipulated departure date, Nor will be entitled to a refund for the nights not used.
What happens with my booking when the airport has been closed in Puerto Vallarta due to hurricane alerts, climate conditions or natural disasters and in my city all is well?
The decisions taken by government or private institutions (Airports-Airlines) that cause delays in your arrival will not be motive to hold us liable for any inconvenience, nor hold us accountable for expenses off lost nights & flights modifications incurred. You will have no right to claim tender of possession, for whatever reason of this type caused your late arrival, since they are situations beyond our reach. There will be no reason to request, reimbursement, cancellation, replacement of lost dates or special considerations.
** If any considerations on our behalf were to be applied, this will only be with an approved authorization from the owner of the unit you have booked, and since the criteria from owner to owner is always different, this is not a guarantee of favoring your inconveniences, but it’s always an option we could look into, we are always in the best disposition of helping all of our clients.
(Most common scenario is owners will credit nights lost for next stay in the same unit).* If this applies it carries its own conditions, for more details about this, ask your reservations agent what these are.
Responsibilities of the Guest: The Lessee agrees to keep the property in good conditions and give exclusive use of the home-room. The lessee also agrees, to respect and abide by the rules and regulations established by the development, for the unit they have leased. By no means may the Lessee sublease the property.